Shipping Policy

Order processing

Orders are normally processed and dispatched within 2 business days after payment is confirmed. Orders placed on weekends or public holidays will be processed on the next business day.

During promotions, product launches, or other high-volume periods, processing may take longer. We will contact you if there is a significant delay.

Shipping destinations

We ship within Australia and to selected international destinations. Available shipping services for your address will be displayed at checkout.

Shipping rates and delivery estimates

Shipping charges are calculated at checkout based on the destination, package weight, and available delivery service.

Estimated delivery times are displayed at checkout where available. These estimates begin after the order has been dispatched and are not guaranteed. Delivery may be affected by carrier delays, public holidays, customs processing, weather, or other circumstances outside our control.

Tracking

When tracking is available, you will receive a shipping confirmation containing the tracking details after your order is dispatched. Tracking information may take up to 48 hours to update.

International orders, customs, and duties

International orders may be subject to import duties, taxes, customs fees, or other charges imposed by the destination country. Unless these charges are collected at checkout, the customer is responsible for paying them.

Customs procedures may delay delivery. Customers are responsible for ensuring that the products they order may lawfully be imported into their destination country.

Delivery address

Please check your delivery address carefully before submitting your order. Contact us as soon as possible if a correction is required. We cannot guarantee that an address can be changed after an order has been processed or dispatched.

We are not responsible for delays or failed deliveries caused by an incorrect or incomplete address supplied by the customer. Additional delivery charges may apply if an order must be resent.

Lost, damaged, or missing orders

If your order arrives damaged, is missing items, or appears to be lost in transit, contact us promptly at vladan.vukovich@outlook.com with your order number and any relevant photographs or tracking information.

We will investigate the issue with the carrier and provide an appropriate solution. Nothing in this policy limits your rights under Australian Consumer Law.