Return and Refund Policy

Change-of-mind returns

We offer change-of-mind returns within 30 days after you receive your order.

To qualify, the product must be unopened, unused, in its original sealed packaging, and in resalable condition. You must also provide proof of purchase. For health and safety reasons, opened or used consumable products cannot be returned for change of mind.

To request a return, contact us at vladan.vukovich@outlook.com before sending anything. Approved returns must be sent to:

41 Beckman Street, Zillmere, Brisbane 4034

Items returned without prior approval may not be accepted. Unless the product is faulty, damaged, unsafe, or incorrect, customers are responsible for return shipping costs. Original shipping charges are not refundable for change-of-mind returns.

Damaged, faulty, unsafe, or incorrect products

Please inspect your order when it arrives and contact us promptly if it is damaged, faulty, unsafe, significantly different from its description, or if you receive the wrong product.

We may request photographs, batch information, or other reasonable details to assess the issue. Where required under Australian Consumer Law, we will provide an appropriate remedy, which may include a replacement or refund. We will cover or reimburse reasonable return costs when the product is confirmed to have a problem.

Sale items and gift cards

Change-of-mind returns are not available for sale items or gift cards. This does not limit your rights under Australian Consumer Law if an item is faulty, unsafe, damaged, or otherwise fails to meet a consumer guarantee.

Exchanges

For change-of-mind exchanges, the quickest option is to return the eligible product and place a separate order after the return has been approved.

Refunds

We will notify you after receiving and inspecting your return. Approved refunds will be issued to the original payment method, generally within 10 business days. Your bank or card provider may require additional processing time.

If more than 15 business days have passed since we approved your refund, contact us at vladan.vukovich@outlook.com.

Australian Consumer Law

Our products come with guarantees that cannot be excluded under Australian Consumer Law. Nothing in this policy limits any rights or remedies available to you under that law.